Troubleshooting

Why were fewer emails verified than what I uploaded?

1min

When verifying a list of emails, our system efficiently handles duplicate entries to ensure accuracy and conserve your verification credits.

If you upload a list with duplicate emails, the system will only verify each unique email once. For example, if you upload a list of 10000 emails and 6 of them are duplicates, you will receive verification results for 9994 emails.

The credits used will correspond to the number of unique emails verified. In the example above, with 9994 unique emails, only 9994 credits will be used.

To ensure you get the most accurate results and avoid any confusion, please make sure your email list does not contain duplicate emails before uploading.

If you have any questions or need further assistance, please contact our support team. We're here to help!