Frequently Asked Questions
About the Option of Pausing Your Subscription for 3 Months
4min
We understand that sometimes you may need to take a break from your subscription. That’s why we offer the option to pause your subscription for up to 3 months. Below are the details about how pausing works and what to expect.
- Duration of Pause: You can pause your subscription for a maximum of 3 months.
- Automatic Unpause: After 3 months, your subscription will automatically reactivate, and billing will resume.
Important: Please set a reminder for when your subscription is set to resume to avoid unexpected charges.
- Returning Earlier: If you’d like to resume your subscription before the 3-month period ends, simply contact our customer support team. We’ll be happy to assist with reactivating your account.
- Subscription Credits: These do not roll over. If your subscription is canceled or paused, any unused credits will be removed.
- Prepaid Credits: If you’ve purchased prepaid credits, they are not affected by a pause or cancellation. Prepaid credits never expire and can be used anytime.
- Log in to your account.
- Navigate to the Payments & Plans section.
- Under the Subscription Plan tab, locate the name of your current plan (e.g., "Current subscription: Monthly Pro").
- Click Cancel next to your subscription.
- This will take you to the cancel subscription page.
- Look for the option "Pause subscription" and select it.
Need Assistance?
If you have further questions or wish to reactivate your subscription sooner, please don’t hesitate to reach out to our Customer Support team at [email protected]. We’re here to help!
Updated 27 Jan 2025
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