Understanding Your Credits: Subscription and Prepaid

at mailfloss, we believe in offering flexibility and control when it comes to using our email verification service to help you make the most of your experience, it's essential to understand the types of credits we offer, how they are acquired, and how they work each credit corresponds to one email verification, making it easy to track your usage and manage your credits effectively 1\ subscription credits what are they? subscription credits are credits included with your monthly subscription the number of credits you receive depends on your subscription plan level how they work subscription credits reset on your billing day this means that on your billing day, you receive a fresh set of subscription credits to use for the upcoming month they do not accumulate or "rollover" from one month to the next 2\ prepaid credits what are they? prepaid credits are credits that you can purchase from within your app unlike subscription credits, prepaid credits can be purchased and used even if you have a free account the advantage of prepaid credits is that they never expire how they work prepaid credits allow you to verify email addresses at your own pace whether you have a paid or free account, you can purchase prepaid credits to supplement your verification needs since they don't have an expiration date , you can use them whenever it suits you 3\ how credits are used verification processes will always prioritize the use of subscription credits first since subscription credits reset on your billing day, by using them first we can help you ensure that you make the most of your monthly allocation while preserving your prepaid credits for those times when you need them most use subscription credits with confidence, knowing they refresh on your billing day, and rely on prepaid credits when you need extra control and flexibility 4\ when credits are charged credits—whether subscription or prepaid—are charged once all contacts from your verification process have been successfully imported , not when they are verified this means that you are only charged when your list is fully loaded into the system , ensuring clarity and transparency in how credits are used there should be no additional charges unless you initiate a new verification process in other words, once a list is imported, the credit deduction happens, and that’s it—no hidden or ongoing charges from that import please ensure you have enough credits before initiating a verification process otherwise, the process may remain incomplete, and not all contacts will be verified if you have any questions or need further clarification on how credits work, please don't hesitate to reach out to our support team we're here to assist you every step of the way!