Feature: Instafloss

How to enable Instafloss for Customer.io

12min

Instafloss gives Customer.io real-time capabilities! Follow the instructions to start preventing bounces before they happen:
Step 1. Copy the webhook URL from the Instafloss popup. 
You can find it by clicking on the Instafloss switch in your Customer.io integration or during onboarding.
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Step 2. In Customer.io, click Campaigns in the left sidebar
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Step 3. Click the Create Campaign button
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Step 4. Name and create the campaign
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Step 5. Click "A person meets conditions" and create an email exists segment (recommended, instructions here) or use the existing "Valid Email Address" segment.
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Step 6. Click Save & Next
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Step 7. Add the "Send and Receive Data" workflow item and then click to edit it once it has been added to the workflow
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Step 8. Click Add Request
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Step 9. Paste the webhook URL copied from step 3 into the URL to Post to input, add the body,  and then click the Save Changes button
The body must appear exactly as follows, where at least one of "customer_id" or "cio_id" is required:
JS
Text
{
"email_address": "{{customer.email}}",
"customer_id": "{{customer.id}}",
"cio_id": "{{customer.cio_id}}"
}
{
"email_address": "{{customer.email}}",
"customer_id": "{{customer.id}}",
"cio_id": "{{customer.cio_id}}"
}
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Step 10. Click Done
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Step 11. Choose "Send Automatically" for the sending behavior and click the Save button
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Step 12. Click Next
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Step 13. Select "Skip goal" and click the Save & Next button
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Step 14. Select "Future additions only" under Who should match? and click the Start Campaign button
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Step 15. Back in mailfloss, click the checkbox that you have completed the instructions, then click the button to turn on Instafloss.
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Please note that Instafloss is for real-time operations only. For bulk import/cleaning operations, see this article. Please do not send large batches of email addresses to the provided webhook address.